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Exam Code: MB6-889

Exam Name: Microsoft (Microsoft Dynamics AX 2012 Service Management)

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NO.1 You are configuring service level agreements in Microsoft Dynamics AX 2012.What is the
purpose of the
Calendar setting on a service level agreement?
A.To determine whether a service order can be automatically created for the service agreement
B.To determine the start time of an incoming service order.
C.To determine the sign-off date of an incoming service order.
D.To determine whether the status of an incoming service order will be set to Started.
Answer: A

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NO.2 For which of the following purposes is the Microsoft Dynamics AX 2012 dispatch board
designed?
(Each correct answer is a complete solution.Choose two.)
A.To provide users of the Service management module an overview of the Service subscriptions.
B.To provide a different way of viewing data that resides on service objects.
C.To assist in scheduling work for the technician by displaying the open service orders.
D.To provide an overview of service management activities.
Answer: A, C

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NO.3 You are monitoring today s service activity on the dispatch board in Microsoft Dynamics AX
2012.A
service call is scheduled to be completed by 5:00 PM today.The customer requests that the service
call be
performed later.Where can you move the service order?
A.To any date and time allowed by the customer s service agreement.
B.To any date and time.
C.To any time after 5:00 PM today.
D.To any date and time allowed by the customer s service level agreement.
Answer: D

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NO.4 You are reviewing a service order to determine whether it is in compliance with the associated
service level agreement.What does the Compliance value shown in the service order header
represent?
A.The number of hours of work completed on the service order.
B.The percentage of hours remaining compared to the limit of the service level agreement.
C.The percentage of hours completed on the service order compared to the limit of the service level
agreement.
D.The number of hours remaining within the limit of the service level agreement.
Answer: C

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NO.5 You are working with service orders in Microsoft Dynamics AX 2012.In which situation will
advancing the service order stage stop time recording?
A.If Stop time recording is selected for the service stage.
B.If the service order has no lines.
C.If the service order stage is changed to Cancel.
D.If Cancel is selected for the service stage.
Answer: A

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