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Exam Code: HP2-E46

Exam Name: HP (Selling HP Volume Support Services)

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NO.1 Why might a Public Sector customer be a likely prospect for HP Technology Services? (Select two.)
A. The customer s current systems are not meeting their performance expectations.
B. The customer s newly installed critical infrastructure needs a high level of support.
C. The customer is relying on friends and family to help with support.
D. The customer needs to regain its competitiveness.
E. The customer's profit margins are being adversely affected.
Answer: A,B

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NO.2 When you are at the Think and Design phases of the Solution Lifecycle, what type of services package
might you recommend?
A. HP Contract Services
B. HP Installation Services
C. HP 3rd party support services
D. HP Professional Services
Answer: D

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NO.3 What are the three elements of the HP ServiceONE specialization?
A. Lifecycle Partner Focus, Lifecycle Customer Focus, and Differentiated Market
B. Product Expertise, Customer Knowledge, and Customer Relationship
C. Technology Focus, Rewards Focus, and Business Focus
D. Lifecycle Sales, Lifecycle Delivery, and Differentiated Relationship
Answer: D

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NO.4 How does the HP ServiceOne program "Expand" the opportunities for HP's resellers?
A. by simplifying the relationship with HP software partners
B. by differentiating the reseller relationships with 3rd party hardware vendors
C. by enhancing their delivery capabilities
D. by rewarding resellers with 3rd party software pricing
Answer: C

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NO.5 The HP ServiceONE program "differentiates" the relationship with resellers by providing preferential
access to what.?
A. HP's hardware products
B. HP's intellectual property and tools
C. HP's outsourcing services
D. 3rd party hardware vendor services
Answer: B

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NO.6 What percentage of customers is likely to buy additional hardware from a reseller if they have previously
bought services?
A. 20%
B. 25%
C. 35%
D. 70%
Answer: C

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NO.7 Which ratio is calculated to determine a partner's penetration rate?
A. a partner's total sales to the market average
B. a partner's hardware sales to their service sales
C. a partner's HP Care Pack sales to their total services business
D. a partner's HP Care Pack services sales to their total HP hardware business
Answer: D

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NO.8 What is HP ServiceONE?
A. the Technology Service specialization for the HP Partner Program
B. the hardware specialization for Technology Services Expert partners
C. the Technology Services specialization of HP PartnerONE
D. the HP Care Pack specialization of HP PartnerONE
Answer: C

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NO.9 What are the key metrics that determine which reward curve partners will occupy as part of the HP
ServiceONE More-for-More Rewards program? (Select two.)
A. Total Opportunity Performance
B. Total Operating Profit
C. Total Penetration Rate
D. Total Operating Performance
E. Total HP Services Performance of the Partner
Answer: C,D

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NO.10 Why should an organization invest in the Instant-on Enterprise?
A. to integrate and automate their business
B. to create a technology-centric IT architecture
C. to introduce tablet PCs into their organization
D. to adopt a distributed server architecture
Answer: A

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